Refund Policy

Last Updated: September 3, 2025

Thank you for choosing Nano Banana, an advanced AI image editing platform that enables high-quality creative visual content creation and editing with cutting-edge AI technology. This refund policy explains when and how we issue refunds, along with important limitations based on credit usage and subscription status. By purchasing or subscribing to Nano Banana services, you agree to this policy.

Subscription and Payment Terms

  • Nano Banana offers the following billing options:
  • Credit System: Consumable units used to generate and edit high-quality AI images and process Nano Banana AI image editing requests.
  • Subscription Plans: Plans that provide monthly or annual access to Nano Banana credits and premium image editing features.
  • Payments are securely processed via third-party providers, and Nano Banana usage is tracked in real time.

Refund Policy Terms

We understand that issues can occur with Nano Banana services. However, due to the nature of digital content and instant usage of Nano Banana AI processing, our refund policy includes the following key rules:

  • Time Limit: Refund requests must be made within 3 days of your Nano Banana purchase. After this period, we cannot process any refund requests.
  • Credit Usage: Once any Nano Banana credits have been used, refunds are no longer eligible, regardless of the time since purchase.
  • Refund Deduction Notice: Processing fees will be deducted from the refund amount.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund for your Nano Banana services, please follow these steps:

  • 1. Contact Us: Reach out to our Nano Banana support team at [email protected]
  • 2. Provide Details: Include your Nano Banana account details, order number, purchase date, and reason for the refund request.
  • 3. Submit Within 3 Days: Ensure your request is submitted within 3 days of your Nano Banana purchase.

Refund Processing

We typically respond to Nano Banana refund requests within 1–2 business days. If the refund is approved, it will be processed within 24–48 hours. The exact time it takes for the funds to appear in your account depends on your payment provider.

Non-Refundable Situations

In the following situations, we cannot provide refunds:

  • Any Nano Banana credits have been used for image editing or generation
  • The 3-day refund request period has expired
  • Account termination due to violation of our terms of service
  • Technical issues that have been resolved or alternative solutions provided

Policy Modifications

We reserve the right to update our Nano Banana refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

If you have any questions about Nano Banana refunds, you can always reach us at [email protected] .